Top 10 Customer Success Podcasts in 2024

When it comes to customer success, podcasts offer a goldmine of knowledge. They cover a broad spectrum of topics, including customer engagement, churn prevention, customer journey mapping, and much more. By tuning into these shows, you can deepen your understanding of customer success and enhance your skills to drive customer growth and retention.

Top 12 Customer Success Podcasts to Follow

Here are our top picks for the best customer success podcasts that you should start listening to:

1. Grow & Tell

Platform: Website | Apple Podcasts | Spotify

Hosted by Alex Kracov, the CEO and Co-Founder of Dock, Grow & Tell invites revenue leaders from various tech companies to share their growth stories. It covers not only company success stories but also individual career growth arcs of revenue leaders. The show particularly focuses on customer success-related episodes, making it an excellent resource for customer success managers and executives.

2. Gain Grow Retain

Platform: Website | Apple Podcasts | Spotify

This podcast is perfect for customer success leaders in B2B SaaS and tech. It offers insights on everything from operations to strategy to the practice of success leadership itself. It also frequently delves into career-expanding topics for customer success managers.

3. CHURN.FM

Platform: Website | Apple Podcasts | Spotify

CHURN.FM is a staple among customer success podcasts. It features professionals from every function and company stage across the subscription economy, all bringing their own strategies and systems for reducing churn and increasing customer retention and revenue.

4. The Customer Success Channel Podcast

Platform: Website | Apple Podcasts | Spotify | Google Podcasts

The Customer Success Channel Podcast is backed by Planhat, a customer success and relationship management platform. It offers insights on everything from operations to strategy to the practice of success leadership itself.

5. The Modern Customer Podcast

Platform: Website | Apple Podcasts | Spotify | Google Podcasts

The Modern Customer dives into the broader and intriguing world of customer experience with thought leaders and CS leaders from a broad range of industries and companies. The show provides a uniquely insightful podcast by digging into the psychology behind both customer and company behavior.

6. The Jasons take on...

Platform: Website | Apple Podcasts | Spotify | Google Podcasts

The Jasons take on… is an engaging podcast that excels at making customer success concepts and best practices accessible and understandable. The hosts showcase the diverse group of experts in the customer success community, letting their guests shine as they ask thought-provoking questions.

7. Women in Customer Success Podcast

Platform: Website | Apple Podcasts | Spotify

The Women in Customer Success podcast is all about relationships – relationships between a company and its customers, relationships between customer success leaders and their CSMs, and relationships between CSMs and their careers. It provides a veritable smorgasbord of thoughtful conversations and shrewd advice about how to lead and grow as a customer success professional.

8. Navigating the Customer Experience

Platform: Website | Apple Podcasts | Spotify

Navigating the Customer Experience covers a lot of ground as a customer experience podcast. You’ll hear insights and best practices for building customer-centric businesses from smaller startups to Fortune 500 companies.

9. The Startup Smoothie

Platform: Website | Apple Podcasts | Spotify | Google Podcasts

As the name suggests, The Startup Smoothie blends customer experience, operations, and leadership together, but with a distinctly startup twist. The podcast is well-produced and takes its time with its guests, allowing them to dig into their topics and provide practical, helpful advice and guidance.

10. The Customer Experience Podcast

Platform: Website | Apple Podcasts | Spotify | Amazon Music

The Customer Experience Podcast explores the challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like personal touch, human touch, customer journey, lifecycle marketing, sales process, customer support, customer success, and much more.

Honorable Mentions

While the above podcasts are our top picks, there are many more customer success podcasts out there that offer valuable insights and advice. Here are a few honorable mentions: